What Can We Help You With?
How Can I Pay for My Order?
The Dog Box SA® team does everything it can to have as many payment options available to our family members. Below are listed the multitude of ways that you can pay for your Dog Box SA item(s) or order(s).
- Visa, Mastercard, Maestro, Debit & Credit Card.
- Direct Deposit.
- Regular or Instant EFT.
All our payments are 3D safe & secure. We process through Payfast, SnapScan, Zapper & FNB - the most trusted payment gateways & financial institutions in South Africa.
How Long Will My Order Take to Get to Me?
All orders will fall within a 5 working day window. Mistakes do happen & volumes can get extreme at times, if there's a delay it won't be more than 1 day. If things get looted or a courier hijacked or your goods pinched, then 2 days at max.
What is Risk Free Shopping?
We understand that you may not be happy with your particular Dog Box SA® item(s), so whilst we are sure that you'll love your best friends goods as much as they do, we will exchange/ refund all items within a 14 day period, provided they have been logged within our 48 hour window, starting from the moment you receive them, should your items be defective or be it that you are unhappy with your particular purchase.
What if My Items Haven't Arrived in the Specified Time?
If, for any reason your Dog Box SA items haven't arrived as indicated in the time period, or if you'd like to track the delivery status of your items, please our customer care team on firstname.lastname@example.org or drop us your concern on Messenger (Facebook or Instagram)
How do I Know Dog Box SA® Has Received My Order?
You will receive an automated confirmation email along with a receipt to the same address associated when completing your order. This email will confirm both your order and payment of your Dog Box SA items.
When your order does dispatch, you will receive a 2nd email that it's on its way to you along with your tracking number & link to relevant tracking page.
Can I Get Delivery Updates Via SMS?
Can I Get Delivery Updates Via Facebook Messenger?
Who Do You Use For Your Courier?
We pride ourselves on a door-to-door delivery, taking the travel hassle out of your hands for you & because of this we use one of many reliable, fast & safe South African couriers or at your convenience, we offer our click 'n collect service with over 2000+ locations nationwide.
- The Courier Guy
- BEX Express
- Fast Way Couriers
What Does Delivery Cost?
Delivery is totally free on all purchases. On refunds & exchanges you will be responsible for the return of your order/ item.
Where Can I Track My Dog Box SA Parcel?
Depending on the prefix of the tracking number you did receive -